3/11/2023 0 Comments Wood playsets near me![]() Form start to finish, the process was quick and efficient. Fast and efficient.Everything they said would happen happened and happened on time. I was home when the goal was installed but they arrived, installed and left so quickly, I did not even notice they had arrived. You do not need to be home when the goal is installed. The installers arrived on the day Cierra told me they would arrive. Two days after the base install, Cierra called to inform me when the goal would be installed. Recreation Unlimited also arranged for the utilities to be marked prior to base installation.The base needs to cure after the install. You need to have a place for the dirt to be dumped. You need to be at your house to confirm location of the base but once they start digging you do not need to be home. The base was perfectly level (not that perfect is required). The installers arrived for the install on time (actually, a few minutes early) to install the base. Cierra was in touch the first business day of the new year to setup an installation time. At the time of purchase, they walked me through the installation requirements and told me the installation team would be in touch to setup an installation date. ![]() I purchased a 60" Goalrilla basketball goal on December 30, 2020. Consider their service department's work "AT YOUR OWN RISK" or better yet, take your business elsewhere!Find a company who stands behind their work and treats your home like their own. No matter what amount of proof I could provide, Recreation Unlimited was never willing to repair my property damage. I am sorry but my decision is final."So, there we have it. No., I am sorry a signed statement will not make a difference. there is no way to provide proof of something that did not happen. I added, "Since you're the one asking, do you have any other ideas for how I can prove this to you?". After some consideration, I responded with what I believed was a reasonable offer: a signed statement from me, my wife, and our contractor (who represents a multi-million dollar company) stating that the gouges were not present prior to Theo's arrival. A security camera wouldn't pick up on the gouges I would have needed high resolution slow motion video or something crazy like that. At my request, this issue was escalated to the owner, Carey Riley, who stated that I needed to prove that Theo damaged my deck otherwise her decision was final. The payment was to be made directly from one company to another, so I had nothing to gain.Alicia, their service manager, quickly responded that our contractor's estimate was "unreasonable" and declined coverage. His estimate came out to be $1200 ($250 in materials, $950 in labor). Our builder explained that due to the fact that our boards are clipped in like tongue and groove flooring, it would require a two man crew two full working days to remove every board until they reached the damaged board. It was immediately apparent: we were left with two fresh, deep gouges in one of our PVC composite deck boards.After several email exchanges with Recreation Unlimited's service department, we were asked to provide a quote for repair. Concerned about damage, I returned shortly after he left. I immediately went outside to check to see if everything was okay. I believe this is when he dropped the framing, which weighs 80+ lbs and has sharp metal reinforcing beams on the underside. I knew he was here because I heard a loud bang. About twelve hours after he left, the next person on our deck was Theo, Recreation Unlimited's hot tub repair technician. We combed it over and found no reason for concern. ![]() Unfortunately, their repair tech Theo left us with two deep gouges in our brand new composite deck when he mishandled the framing.The day before the incident, the carpenter building my deck did an inspection of his progress with me and my wife. In order to service the hot tub, the framing must be removed, along with the hot tub's front panel. My hot tub is recessed below my deck so I have a removable framing around it. Avoid at all costs! The owner refused to cover property damage!I had a fairly positive experience up until I had to have my new hot tub serviced due to a few installation hiccups.
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